Frontly's Privacy Policy offers a plain-language description of Frontly's data and privacy practices, including:

Frontly does not sell your data to any third-parties. Frontly only shares data with third-parties for the specific purposes of customer support, marketing and analytics as described in this document.

Our database is hosted on Amazon Web Services in Canada. Our database is used to store account data when you register with Frontly, including your email, name, app configuration, etc.

Our front-end web servers are hosted on the Heroku platform, and our back-end API servers are hosted on Google Cloud. All servers are located in the United States.

Frontly offers multiple data source options including Google Sheets, Airtable and Supabase.
​
As of Sept 18, 2024, the default setting is for Frontly to not cache any data source records by default. All records will be loaded in real-time as-needed in both admin editor and live apps.

There is some data about your data sources stored in Frontly's database, which is essential to the system functionality, which includes:

Frontly's Admin Data Policy allows you to decide whether you prefer to have Frontly cache your data source records for admin preview purposes, which slightly speeds up the admin experience, but does result in your potentially sensitive data being stored in Frontly's database.

OpenAI is an AI platform that Frontly uses when you make AI requests in the Frontly platform. The data sent to OpenAI is limited to the data you include in your requests.

OpenAI is used for two features:

Intercom is our Customer Support and Engagement platform. Intercom powers our live chat and email support, help center, in-app popups, and some account-related system update emails around new features, important news, etc.

The information stored in Intercom includes your name, email, and relevant account information such as number of login sessions, your current payment plan name and price, registration date, and location data detected automatically from your IP address.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Mailgun is a transactional email service used by Frontly to send account-related emails like 'password reset' and other non-recurring emails.

Mailgun is also used to power the 'Send Email' action which can be configured within your app to enable email sending functionality within your live app.

Mailgun stores data related to the specific emails we send, including the email address and the content of the emails.

Sessions.us is the platform we use for hosting live webinars. Your data is only stored in Sessions if you have registered to attend one of our webinars, and the data includes your name and email address used to register.
​
Mixpanel

Mixpanel is an analytics platform that Frontly uses to understand user behavior within our platform. By analyzing how users interact with our services, we can make data-driven decisions to enhance functionality and improve the overall user experience.

Information Collected and Sent to Mixpanel:

Purpose of Using Mixpanel:

Opting Out:

Mixpanel uses cookies and similar technologies to collect this data. You can opt out of Mixpanel's automatic data retention by contacting the Frontly team or by adjusting your browser settings to block cookies.

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Frontly utilizes Google Analytics to monitor and analyze how users interact with our website and services.

Information Collected and Sent to Google Analytics:

Purpose of Using Google Analytics:

Opting Out:

Google Analytics uses cookies to collect this data. You can prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout, or by adjusting your browser settings to block cookies.

If you are using the Frontly platform after Sept 18, 2024, you will have been prompted to provide explicit consent for us to collect and use your data in the manner outlined in this document. If you do not provide consent, your access to the platform will be revoked, and a 'data erasure' request will be automatically filed on your behalf to ensure your data is erased from our systems within 30 days.

Frontly will respond to 'data erasure' requests to remove your personal data from our systems within 30 days to confirm that the data was deleted.

To have your data erased from our system, send an email to [email protected] with clear instructions to delete your data from our system, ensuring the email address you're sending from is the owner of the account which you are looking to have removed.

We will aim to respond as quickly as possible, but responses will be compliant with the GDPR maximum of 30 days to respond to erasure requests.

Frontly employs robust security measures to protect your data. We continually monitor and update our systems to ensure the safety of your information.