Frontly is a safe and secure platform that adheres to all modern software security standards. However, occasionally, antivirus software like Kaspersky may inappropriately flag our site. If you're facing access issues with Frontly due to Kaspersky, follow the steps below to resolve the problem and to ensure a smooth browsing experience.
Resolving Kaspersky Blockers for Frontly
Open your Kaspersky antivirus application.
Locate and click on the gear icon located at the bottom left corner.
In the menu that appears, select "Security Settings."
Click on the "Safe Browsing" card on the right side of the screen.
Scroll down and click on "Advanced Settings."
The "Advanced Settings" screen will expand, revealing additional options.
Scroll to the bottom of the page. You'll find the last two options: "Check URLs" and "Trusted URLs."
Under "Check URLs," you'll see an option marked as "On all sites except those specified (Manage Exclusions)." Click on the "Manage Exclusions" link.
Add the URL ".frontly.ai" to the list of exclusions, ensuring that the exclusion is active.
Continue scrolling down to the last option, "Trusted URLs."
Under "Trusted URLs," you will find an option marked as "Do not check web traffic from trusted URLs." Click on this option.
At the end of the sentence, you'll see a link labeled "Trusted URLs." Click on it and add the URL ".frontly.ai" to the list of trusted URLs, ensuring that it's active.
Important: Make sure to include the asterisk (*) as a subdomain of "frontly.ai" (i.e., *.frontly.ai) in both "Check URLs" and "Trusted URLs" to avoid issues with applications. Simply copying and pasting the address from the browser's address bar into the antivirus settings may not work correctly.
These steps should help you resolve the issue of Kaspersky blocking access to Frontly and ensure a smoother browsing experience. If you've encountered this problem, be aware that both adding "frontly.ai" to trusted URLs and creating an exclusion rule in "Check URLs" for "frontly.ai" are necessary to resolve the issue effectively.